Cutting-Edge Technology Brings It All Together
Our use of mobile technology allows for the most efficient processing of work orders with maximum visibility at all levels of the operation. Our service call dispatch algorithm matches the closest qualified Field Service Professional to each service call and dispatches the call electronically to their tablet. The system is hardwired with GPS to automatically provide the most efficient route to get to your service call.
Every Field Service Professional (FSP) uses a standardized tablet for work order fulfillment, inventory processing and electronic communication.
Equipment Performance Management by Asset
We’ve developed the technology and processes to serialize every asset serviced in our programs – including non-serialized equipment. Through this advanced technology, we’re able to track order data by serial number and pull customized reports.
Algorithm Based Scheduling System
We use Click Software, an automated scheduling platform that leverages a proprietary algorithm to track multiple factors such as work order location and skillset requirements.
Online Tech Tools Warehouse
The Home Depot Equipment Services maintains an interactive online database of Machine, Parts, and User Manuals as well as “How-To” guides to assist our FSPs with repairs in the field.
Online Service Ticketing System
As an industry leader in technology, The Home Depot Equipment Services has integrated our systems with widely-used online service ticketing systems such as Service Channel and FM Pilot. In fact, we are proud to be the first partner to fully integrate our backend systems with FM Pilot, allowing us to upload and update all new calls with minimal manual intervention.